REFUND AND RETURNS

This Refund and Return Policy applies to all furniture products we sell within the UK, including sofas, tables, beds, shelving units, and similar items. We want you to be satisfied with every purchase; should you encounter any issues, we will do our utmost to assist you.

1. Return Period

Customers may request a return within 14 days of receiving their items (subject to meeting the return conditions outlined below). Return requests submitted after this 14-day period may not be accepted.

2. Conditions for Accepted Returns

To ensure a smooth return process, please ensure that:

The item has not been heavily used or significantly damaged.
The item remains in its original packaging.
All accessories, instruction manuals, and promotional gifts are included.
The item remains in a condition suitable for resale.

In cases involving quality defects or transit damage, we will prioritize providing you with a resolution (either a refund or a replacement).

3. Non-Returnable Items

Returns may not be accepted under the following circumstances:

Items that show clear signs of use or have been damaged by the customer.
Items missing their original packaging or essential accessories.

4. Refund Process

Once we have received and inspected the returned item:

Refunds will be processed within 5–10 business days.
The refund will be issued back to your original payment method/account.
Processing times may vary slightly depending on your bank or payment platform.

5. Return Shipping Costs

Returns due to personal reasons (e.g., change of mind): The customer is responsible for the return shipping costs.
Returns due to quality defects or shipping errors: We will cover the return shipping costs.

6. Return Address

Please ship returned items to the following address:

HUSSAIN & HAQUE VENTURES LTD
1047 Newham Way, London, England, E6 5JL

7. How to Request a Return

To request a return, please contact us via one of the following methods:

Email: hussainhaque@hotmail.com
Phone: +44 7947 500708

In your email, please provide the following information:

Order Number
Name of Purchaser
Reason for Return
Photos of the item (if the return is due to a defect/issue)

8. Policy Updates

We reserve the right to update this policy at any time; any updates will become effective immediately upon being published on this page.