FAQ

Welcome to our FAQ page. Here, we have compiled answers to common questions regarding furniture purchasing, delivery, returns, and more, to help you quickly familiarize yourself with our services.

1. What furniture products do you sell?

We primarily sell practical home furniture, including:

Sofas (Single-seater, multi-seater, and modular sofas)
Tables (Dining tables, coffee tables, side tables, etc.)
Beds and bed frames
Shelving units and storage furniture

Our products are positioned around the core values ​​of being “practical, durable, and reasonably priced,” designed to meet the needs of daily family use.

2. How soon will my order be shipped after placement?

Generally:

Shipping will be arranged as soon as possible after your order is confirmed.
Shipping times depend on current stock levels and delivery schedules.
Typically, items are dispatched from our warehouse shortly after the order has been processed.

Please note that slight delays may occur during public holidays or peak logistics periods.

3. What is your delivery coverage area?

We currently provide delivery services primarily within the United Kingdom (UK).

Our delivery network covers most regions; however, deliveries to remote areas may require additional transit time.

4. Do you offer door-to-door delivery?

Yes, we offer a standard delivery service where items are delivered to the shipping address you provided.

For certain large furniture items (such as beds and sofas), the logistics carrier may arrange delivery to your doorstep or to the ground floor of your building.

5. Can I return items?

Yes.

You may request a return within 14 days of receiving your order (subject to our return conditions).
Items must remain in their original packaging and be in a resalable condition.
For full details regarding returns, please refer to our “Refund and Returns Policy.”

6. How long does it take to receive a refund?

Once we have received and inspected your returned items:

Refunds are typically processed within 5–10 business days.
The refund will be issued back to your original payment method.
The exact time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

7. How can I contact Customer Service?

If you have any questions, you can contact us via the following methods:

HUSSAIN & HAQUE VENTURES LTD

Address: 1047 Newham Way, London, England, E6 5JL
Email: hussainhaque@hotmail.com
Phone: +44 7947 500708

8. Are there any hidden fees or subscription services?

No. All orders are one-time purchases; there are no subscriptions, automatic recurring charges, or hidden fees.

9. What should I do if I receive damaged items?

If your items are damaged during transit:

Please contact us as soon as possible, providing your order details and photographs. We will offer you:

A replacement item, or
A refund

10. Can I modify or cancel an order?

If your order has not yet been shipped, you may contact us as soon as possible to request a modification or cancellation.

Once the items have been shipped, the order cannot be cancelled; however, it may be processed in accordance with our Return Policy.