SHIPPING POLICY

This Delivery Policy applies to all furniture products sold by us within the United Kingdom, including sofas, tables, beds, shelving units, and similar items. We are committed to providing our customers with a safe, reliable, and efficient delivery service.

1. Delivery Coverage

We currently offer delivery services exclusively within the UK Mainland.
Certain remote areas (such as the Scottish Highlands and island regions) may be subject to extended delivery times or adjusted shipping fees.

2. Order Processing Time
   All orders will be processed within 1–2 business days.
   Once an order is confirmed, warehouse packing and dispatch will be arranged.
   During peak periods (such as holidays or promotional events), slight delays may occur.
3. Shipping Methods and Logistics Providers

We utilize both local UK and internationally renowned logistics providers for our deliveries, including but not limited to:

DPD UK
Evri (formerly Hermes)
Royal Mail
DHL UK

The specific logistics provider assigned to your order will depend on factors such as the order size, delivery region, and product type.

4. Delivery Times

General delivery times are as follows:

UK Standard Delivery: 2–5 business days
Large Furniture Items (sofas, beds, tables, etc.): 3–7 business days

Actual delivery times may be influenced by uncontrollable factors such as weather conditions, traffic congestion, and peak logistics periods.

5. Large Furniture Delivery Guidelines

For large furniture items such as sofas and bed frames:

Specialized furniture transport services may be utilized.
Delivery is typically provided as a “curbside” or “ground-floor” service (excluding upstairs delivery or assembly, unless otherwise specified).
We recommend confirming in advance that your delivery address is accessible to large delivery vehicles.

6. Shipping Fees
   Some orders may qualify for free delivery (subject to specific promotional offers or order value thresholds).
   Additional delivery charges may apply to remote regions.
   Shipping costs will be automatically displayed on the checkout page.
7. Order Tracking

Once your order has been dispatched, you will receive tracking information that allows you to monitor the real-time delivery status via the respective logistics provider’s website.

8. Delays and Force Majeure

Delivery delays may occur under the following circumstances:

Adverse weather conditions
Peak logistics periods
Public holidays
Delays caused by the transport carrier

We will make every effort to coordinate with our logistics partners to ensure the quickest possible delivery; however, we cannot be held liable for delays caused by factors beyond our reasonable control (Force Majeure).

9. Contact Us

If you have any questions regarding delivery, please feel free to contact us:

HUSSAIN & HAQUE VENTURES LTD

Address: 1047 Newham Way, London, England, E6 5JL
Email: hussainhaque@hotmail.com
Phone: +44 7947 500708